News and announcements
Changes to the CEG business software portal
Dear valued customer,
Our old business database provider closed their platform in July. We launched our new database software on Monday, July 6th! We took a lot of care and consideration in this decision, and feel that it will improve our ability to serve our customers and physicians at the highest level possible. As we master the new database, we will be able to view and manage our business more intelligently. Data analytics will provide insights to help us run more efficiently, therefore serving you better in the long run. With that being said, there will be a transition period that may be a bit uncomfortable. We currently have hundreds of subscribers. During the transition period, we will continue to provide you a high level of service alternatively by these means:
- Referring cases – email, phone or fax
- CEG referral form – for those of you who normally submit your cases through our online portal, please request a form on our website or from the scheduling email listed below. When you email the form to scheduling@crawfordevaluationgroup.com, we will enter the case for you and present appropriate medical expert options for you to consider
- First report of injury/accident report – for those of you who don’t fill out our referral form, you can send over the ‘report of incidence’ that we can use to gather the claim and claimant information.
- Secure medical records uploading – for those of you who transmit records securely and electronically through our portal, we will provide you with options to utilize in the meantime:
- We will offer you a Box or ShareFile login, where you can simulate the secure records uploads process
- You can electronically fax them to us at 888-762-4020
- Finally, for smaller files you can email them to records@crawfordevaluationgroup.com
- Case monitoring – for those of you who monitor your cases through our portal, I thank you! There will be a short period of time where this will be unavailable, however, we will provide insight on how this can be accomplished once we are experts in our new database. In the meantime, you can use these email addresses for any needed updates:
- scheduling@crawfordevaluationgroup.com for any updates to a case that is being scheduled
- records@crawfordevaluationgroup.com for any updates to a case that is scheduled where we are obtaining your file/diagnostics prior to an exam
- qa@crawfordevaluationgroup.com for any updates to a case where an exam has taken place or records have been reviewed, and we are in the process of finalizing a report for you
- accounting@crawfordevaluationgroup.com for any updates to a case where a report has been completed and you simply need to obtain and/or review an invoice
It is our honor and pleasure to serve you. Please know that these changes are an investment in our ability to serve you at the very highest level possible. There will come a time in the next few weeks where you will be able to use a native portal within our new system if you choose, it will exceed the capabilities of the current portal. If you have any questions or concerns, feel free to share them with me and thank you for your partnership with Crawford Evaluation Group.
Best regards,
David Crawford
Crawford Evaluation Group
20855 Watertown Road, Suite 150
Waukesha WI 53186
Ph: 262-303-4907
Fax: 888-762-4020