Category Archives: Quality Assurance Team


Dena is a Quality Assurance Specialist and joined CEG in June 2017. Dena has been in the Worker’s Compensation Industry since 1988 and brings three decades of claim handling experience to her current role with CEG. Her previous employers include West Bend Mutual, Acuity, and Society Insurance. She is happy to continue working with clients and physicians she has known for many years.

Dena and her husband, Jerry, enjoy motorcycling and cruising in their 2002 Chrysler Prowler. Her favorite road trips are to wineries all over Wisconsin. Dena is an animal lover and is “mom” to many farm cats. She loves to cook and spend time with her family. In her spare time she enjoys watching Hallmark Mysteries and Movies, Murder She Wrote, Matlock, Diagnosis Murder, and others. She shares the love of wine with many of her new co-workers. She is very grateful and excited to begin a new chapter in her career with CEG!


Laurie joined CEG as a Quality Assurance Specialist in June, 2017. Her background is diverse with having an Associate Degree as a Medical Secretary and a BA Degree in Business. Laurie has spent the majority of her career working in WC claims with Society Insurance, Amerisafe, and Sedgwick. Prior to claims, she was an Account Executive with J.J. Keller and Associates and worked as an Office Specialist in an Occupational Medicine clinic. Providing exceptional customer service has always been a priority for her.

Parker, is Laurie’s only child and currently finishing his microbiology degree at the University of Wisconsin-Madison, with plans to pursue a medical career.

In her spare time, Laurie enjoys traveling, riding her Harley, attending a variety of outdoor events, and attending/watching college sports; especially Badger Football!


Robin joined Quality Assurance as its Support Specialist in 2017 following over three years combined as a Sorter, A Records Coordinator and then back into the Sorting Department as its supervisor. She has no idea what she did to get to CEG, but she loves being a part of an organization that puts such emphasis, not only on great service, but also on philanthropy.

Robin attended both UW—Madison and UW—Milwaukee where she gained much experience in helping craft reports. She has since also edited in the publishing field and worked in both the service and wine industries. Robin is active in the American Indian Community, is a board member of the Mukwonago Historical Society and is the caretaker of the Red Brick Museum’s American Indian Collections. Her passions are sharing what has been shared with her, nature, music, cycling, and most importantly, her family. She lives in Burlington with that family of both the Two and Four-legged variety—Henry, Tyler, Pixie and Best Buddy–most of whom are actually domesticated.


Joan is a Quality Assurance Specialist with Crawford Evaluation Group. She joined CEG in May of 2014. In her role as a QA Specialist, Joan reviews the medical reports completed by our medical experts and works directly with our experts and our clients to ensure that the end result is the most accurate report possible.

Prior to joining CEG, Joan worked as a Worker’s Compensation Claim Adjuster for 17 years. Her previous employers include MCIM, Employers, West Bend Mutual and Fremont. She finds that her claim background is very helpful in her current role. Customer service has always been Joan’s main focus and she loves that CEG believes in this and truly practices it every day. Joan is a proud Wisconsinite! In her spare time, she loves spending time with her family. Joan is also co-chair of the St. Gabriel’s Flea Market, which is an annual non-profit event.


Marina is a Quality Assurance Specialist and has been with CEG since October 2012. Marina has been in the insurance industry since 1990. Working at CEG has given her the support to continue to grow in her career. She loves working with good friends that she has known a long time. Prior to working as a Quality Assurance Specialist, Marina worked at American Family Insurance, Royal and Sun Alliance, Aetna and Fremont as a claims adjuster.

Marina has been married to Scott since May 1993. They have two children, Cassie and Nicole. Her favorite four-legged friend is Ozzy. Marina enjoys reading books and strives to get in 10,000 steps daily monitored by her Fitbit. Marina has a very strong German heritage. She isn’t too excited about drinking beer, but give her a glass of wine and she’ll be happy!